Updated on 25/05/2018
Company Creative Concepts Hellas SA
Customer service :
Phone: 210-3417150, 6978006486
Email : [email protected]
Monday-Friday: 9:00 – 18:00
2 Application of the general terms of sale
Acceptance of the General Terms of Sale implies full implementation. They apply to each registered order on the site BrandsMall.shop (and Branches). The General Terms of Sale constitute the contract between Creative Concepts Hellas SA and the Customer. The Customer refuses to invoke a contradiction in the entire text, which will be binding on Creative Concepts Hellas SA.
These general terms and conditions of sale may be modified, but any order placed by the Customer shall be subject to the terms stated on the date the order was placed on the site . Changes in terms of sale are binding on the users of the website after their posting on the internet, and do not relate to past transactions.
Every user of the site must respect the general terms of sale.
That’s it BrandsMall.shop (and Branches) suggests products sold and shipped by Partners: “Partner Products”. These general terms do not apply to pricing, payment methods and payment control, trust and gift vouchers , delivery method, product return policy. Each Affiliate has its own terms. Each Customer is required to know (Shipping, Return, GPO) for choosing the size and color “Affiliate Product” and for order entry: Payment method, Way and Address
3 Validity of the offer
Sales are reserved for customers who have a shipping address in Greece.
The products displayed on the website are available until stocks are exhausted.
That’s it BrandsMall.shop (and Branches) is committed to notify the Customer by email that it has placed an order with a product not available. In the case of a credit or proof of order with an unavailable product, BrandsMall.shop (and branches) is committed to proposing a product replacement or refund to the Customer within 15 days. The order has been automatically canceled.
4 Presentation of the products
The products available for sale are described and presented in the most detailed manner possible. The Customer is bound to know the description of each product in order to know its properties and key features. The Customer undertakes to be informed before the order entry. The selection and purchase of a Product is the sole responsibility of the Customer.
However, if there is any difference with respect to the presentation of the product, BrandsMall.shop (and its subsidiaries) can not be held responsible. Each customer is invited to inform BrandsMall.shop (and branches) of any error found in the product’s features.
5 Create an account
The Customer must create a customer account before making his first order. You will need to complete the registration form, including the following information: email address, last name, name, gender, date of birth, complete delivery address, telephone number. At this point, the Customer creates the account password, which is personal and can only be used by him / her. Avoid disclosing to third parties.
The Customer is committed to providing complete and accurate information. Any impersonation or false identity may result in account closure and criminal prosecution. Multiple entries, use of the account by other persons, or other fraudulent actions may result in disabling of the account.
The Customer acknowledges that he is in a position to bind and proceed with the purchase of products offered on BrandsMall.shop (and branches).
The BrandsMall.shop (and branches) denies any sale to minors under 16 years without the necessary prior parental consent, which in this case will be constantly sought.
6 Product price
Prices are in euro, including all taxes for Greece and Cyprus, except shipping costs. If there is a change in the VAT rate, the change is counted in the price of the products without first notifying the Customer. The BrandsMall.shop (and branches) reserves the right to modify its prices at any time but the products are billed with the price applicable at the time of order.
Prices are calculated based on any discounts made available by the BrandsMall.shop site (and branches). These prices are fixed and not subject to revision during the period as indicated in the BrandsMall.shop site (and branches), the BrandsMall.shop (and branches) reserves the right, apart from this validation period, to modify prices at any time. It does not include processing, execution, shipping and delivery costs that will be charged extra, as these are specified on the site . The requested redemption for the Customer relates to the total amount of the order, including those costs.
For Partner Products, the Customer must consult the Partner’s general terms of sale regarding the price.
The proof is issued by BrandsMall.shop (and branches). You can download your receipt from the site where the order was placed.
7 Order and secure payment
The customer validates his order as outlined below. This validation implies acceptance of the general terms and conditions of sale of BrandsMall.shop (and its subsidiaries) and its Partner (s) if there is one or more Partner Products. The customer who is interested in a product on BrandsMall.shop (and branches) follows the following procedure to complete his order.
– Choose the size and color
– In the cart, check the order details (color, quantity, size, price, etc …) with the ability to modify, add or delete some products.
– When you first place an order, it completes an account creation form with a password.
– If the customer benefits from a special offer, first type the code that has been sent to the specific field for that purpose.
– Selects the payment method, delivery method, delivery address.
– After confirmation of payment, it confirms the order definitively and irrevocably with the results listed below. Every validated order entails a payment obligation.
– An order confirmation email is sent with the final amount of the order after receipt (which is not a deposit). Products are pending for 7 days.
Every validated order entails a payment obligation.
The transfer of ownership of the products sold by BrandsMall.shop (and its branches) and its affiliates to the Customer will only take place after full and proper payment by the latter, regardless of the date of delivery of the products. The retention of ownership clause does not exclude the risk of loss or damage to the goods that will be to the detriment of the Customer from the delivery to his home.
The Customer must verify the accuracy of the order and report any errors immediately.
- Payment by bank card
The Customer enters his / her bank card number, expiration date and CVV.
Finally, he validates his order by pressing the “Confirm” button. In order to secure the payment, in some cases confirmation of payment is only made after the introduction of a 3D-Secure code provided by the bank. By checking the Memo field, the Customer agrees that his bank card number is related to the expiration date and the data is stored for future purchases.
- Payment with American Express
The American Express card is accepted at BrandsMall.shop (and branches).
Not accepted: download cards, debit cards ( Electron , Maestro , Cirrus …), virtual cards (e- cards ) and prepaid cards.
For each PayPal account holder , the payment is made directly from this account simply by specifying the PayPal email address and password .
In this way, Customer’s financial information is never disclosed to BrandsMall.shop (and branches). The PayPal encrypts and protects your card number once and for all.
- Payment by credit
Payment by credit is possible. The Customer will have to notify the discount number on the coupon number. If the amount of the order exceeds the amount of the credit, the Customer must complete the payment in other ways. If the amount of the order is less than the amount of the credit, the Customer may use the balance for a subsequent order within the credit period.
7.3: Payment Error
The BrandsMall.shop (and branches) reserves the right to refuse delivery or order realization by Customer who has not paid all or part of the previous order of payment or in which pending risk of fraud.
Any rejection of a bank card, any denial of payment, or denial of cash payment, any abusive action with Paypal may lead to a validation process from BrandsMall.shop (and branches). For all non-payment payments, BrandsMall.shop (and branches) will apply sanctions and, in addition, will set the collection costs.
7.4: Confirmation of payments
The BrandsMall.shop (and branches) controls all orders placed on the site. This check is intended to protect BrandsMall.shop (and branches) from abusive practices: identity theft, payment fraud. BrandsMall.shop services (and branches) may require the Customer to provide all necessary documentation to disassemble the order: photocopy of identity or passport, electricity bill, etc …
If these items are not sent within 7 days, the order will be automatically canceled.
Any inaccurate documentation will also result in the order being canceled.
For ordering Partner Products, partners have their own requirements for which BrandsMall.shop (and Branches) can not be held responsible.
7.5: Payment security
To ensure payment security, BrandsMall.shop (and branches) uses the secure payment service. This service incorporates the SSL security template. Confidential data (bank card number of up to 16 digits, expiration date, and CVV security code) are the secret data that is directly transmitted to the bank’s server without going through the physical means of the BrandsMall.shop servers (and branches) . When the order is validated, the payment request is routed in real time to the secure payment manager. This sends an authorization request to the credit card network. The payment system provides an electronic certificate that will provide proof of the amount and date of the transaction.
The Customer who has already ordered at BrandsMall.shop (and Branches) may choose a password that will allow him to avoid re-filling the form required for order in subsequent orders.
The registered customer is identified by the website as a customer of BrandsMall.shop (and branches). The customer’s password at BrandsMall.shop (and branches) is strictly personal and confidential. It must under no circumstances be disclosed or disclosed to third parties.
If the BrandsMall.shop (and its Branches) customer loses or forgot the password, they must notify BrandsMall.shop (and branches) as soon as possible to send a new code that will replace the old one completely. In order to facilitate the identification of the Customer by the simultaneous submission of an e-mail address and a password, the Customer expressly authorizes BrandsMall.shop (and its subsidiaries) to deposit on the customer’s hard disk a folder called a ” cookie ” whose sole purpose is to identify .
9 Send by BrandsMall.shop (and Branches)
For Partner Products, the Customer must consult the Partner’s general terms of sale regarding the shipping policy. Partner Products are not sent to Cyprus.
The delivery time is always measured in working days from the day the order (Saturday, Sunday and public holidays are not taken into account when calculating the delivery time) .In case of emergency or force majeure, which would delay the reception, BrandsMall.shop ( and branches) is not held responsible.
Tradition with Geniki Taxydromiki
Delivery: 2-9 days.
All products purchased from the site of BrandsMall.shop (and branches) can be returned if the customer does not want to keep a product for legitimate reasons: the product is not love, is not the right size, not the expected color etc …. The BrandsMall.shop products (and branches) can be replaced or refunded the amount of their value (free return see paragraph 10.1). In the event of a change, if the price is higher, the change will take place after receipt of the additional payment.
Affiliate products should only be returned (the specific conditions for each seller are in the product file).
In order to be accepted, returns must meet the following characteristics:
-The (a) product (s) should not be worn (s) in exotriko space. The product (s) must be in excellent condition,
-The (a) product (s) returned (are) must correspond to (a) product (s) delivered (if)
-The (a) product (s) must be returned (s) in the box without having damaged (the box should not have tagged), the packet in which the product will be placed should be properly closed,
-The (a) product (s) will be returned (s) within 30 days of receipt of order.
– Empty packaging is the reason for denying any change or return,
– Follow the return procedure below.
Each customer may exercise the right to deny receipt in accordance with European Directive 2011/83 / EU for all products purchased on the BrandsMall.shop (and Branches) website. This should do so within 14 days of receipt of the order by himself or by third parties acting on his instructions. It must have been sent by e- mail or Courier within this time, possibly through the following form:
Account of BrandsMall.shop (and branches), Tel: 2103417150 in [email protected]
From this moment I notify you of my withdrawal from the contract for the sale of the following:
Number of products:
Order number :
The order was made on …. .. and was received on … ..
Surname of the consumer:
Address of the consumer:
Signature (if written in paper)
The customer will then be able to return all the products of the order in excellent condition in their original packaging (one check will be carried out), including shipping costs (excluding the extra costs resulting from the fact that the customer has chosen if it is necessary, a kind of delivery other than the particular delivery method offered by BrandsMall.shop (and branches)). Return costs are to the customer. This refund should be made without undue delay, at the latest 14 days after the receipt of the withdrawal form.
10.1: The means to make a refund are as follows:
– Greece: free of charge refund from UPS. All other refunds are charged to the customer.
-Cyprus: Free refund with UPS. All other refunds are charged to the customer.
For Partner products, the requirements of each seller are found on the product page.
10.2: The return procedure is as follows:
Step 1: Customer Account
Sign in to your BrandsMall.shop (and branches) account using your email address and password and go to the ‘My Refunds’ section to fill out the return request form.
Step 2: Return Label
-If the return is free and offered by BrandsMall.shop (and Branches): you will receive an e- mail with a link that allows you to print the return label.
-If the refund is at the expense of the customer: you will receive an e- mail with the return address to which you must resend the product.
Step 3: Deliver the package to the carrier
The customer delivers the parcel to the carrier selected in the case of a free refund.
The customer delivers the parcel to the carrier of his choice in case of return at his own expense.
Keep proof of delivery of the package for each case of later dispute.
The return is processed within 7 to 10 business days.
11 Procedures concerning parcels not delivered by the shipping services
11.1: Return with the inscription: “UNDERSTANDING RECIPIENT”:
These are parcels returned as the shipping service did not find the recipient at the address indicated. After receiving and accepting the package from our services, BrandsMall.shop (and branches) will contact the customer to resubmit the order if the product is still available or to refund the order, if the payment has been made, at the customer’s choice.
The BrandsMall.shop (and branches) reserves the right to proceed with a refund and not to repeat transmission of the order, in case of repeated returns with “UNKNOWN RECIPIENT”. 11.2: Refunds for parcels marked “NOT SEARCHED”:
These are parcels that the recipients did not search within the given deadline, nor did they respond to the transport efforts to deliver the package. After receiving and accepting the package from our services, BrandsMall.shop (and branches) will contact the customer to resubmit the order if the product is still available, or to make a refund of the order if payment has been made at the customer’s choice. The BrandsMall.shop (and branches) reserves the right to proceed with a refund and not to repeat transmission of the order, in case of repeated returns marked “NOT Searched”. 11.3: Refunds marked “REFUSED”:
This is a package that the customer declined to receive. After receiving and accepting the package from BrandsMall.shop (and branches), a coupon will be credited to the customer’s account within 72 hours of receipt of the package. The customer may request the cancellation of his voucher and refund directly to BrandsMall.shop (and branches) at CUSTOM SERVICE .
In the event that the package is returned with the words “UNDERSTANDING”, “NOT SEARCHED” or ” DISCLAIMED ” BrandsMall.shop (and branches) does not warrant the reservation of the ordered products and may refund the order if the products are not available.
For Partner products, the customer should read the terms for each seller.
For all phases of website access, navigation, form filling, ordering, shipping, or any other service, BrandsMall.shop (and its subsidiaries) is only required to make an effort. Therefore, BrandsMall.shop (and branches) is not responsible for any damage or loss resulting from the use of the internet, and that is as foreign to the care and attention BrandsMall.shop (and branches). In particular, BrandsMall.shop (and branches) bears no responsibility for any interference with the provision of the service, or any malicious external interference or presence of virus. Also, any incident characterized by force majeure as provided by the case-law of the French Court of Cassation completely exempts BrandsMall.shop (and branches) from any liability. Customers are covered by the warranties given by construction companies displayed on the site.
All elements of BrandsMall.shop (and branches), visually or audio, including the underlying technology, are protected by copyright law, trademarks or patents.
They are the exclusive property of Creative Concepts Hellas SA. Each hypertext link referring to the website BrandsMall.shop (and branches) mainly using the technique of framing , of deep-linking , the in- line linking or any other deep link technique is expressly prohibited in all cases.
In any case, any link, even tacitly allowed, must be removed at the simple request of BrandsMall.shop (and branches).
14 Nominal data
14.1: Collection of personal data
When creating a customer account and orders on BrandsMall.shop (and branches), Creative Concepts collects personal data. The person responsible for data collection is Creative Concepts Hellas SA. The term “personal data” refers to all data that allow the identification of a person, which corresponds to the last name, the name, telephone number, date of birth, e-mail address, physical address and all the information the user chooses to give BrandsMall.shop (and branches) and who are concerned.
In order to combat attempted abuses described below (points 2 and 3), BrandsMall.shop (and branches) may keep the information relating to the transactions made on the site , of which part of the number and its expiration date bank card used in the transaction.
14.2: Purposes of collecting personal data
Personal information is collected to meet one of the following purposes:
– the management of orders on the Site ,
– the creation of commercial statistics, the conduct of market surveys and purchasing behaviors,
– the conclusion and management of records, including mainly technical procedures such as standardization, enrichment and duplication,
-the making processes relating to customer management,
-the client option to perform surveys and promotions,
-t n send invitations and promotional messages on behalf of BrandsMall.shop (and branches). The Customer may at any time be removed from these bids by clicking on the link created for that purpose at the bottom of these emails.
-the fulfillment of our legal obligations. -Ultration of
14.3: Acceptance of data collection
Only the company and businesses that have entered into a contract with her to process your orders have access to the information you give us. The categories of employees who will have access to your personal data within BrandsMall.shop (and branches), and within their remit, are the commercial department, the administration, the technical department and the audit services (auditor, internal control services , etc …)
Potential recipients of your personal data are public bodies, judicial officers, ministerial lawyers and debt recovery companies, exclusively for the performance of our legal obligations.
All necessary precautions have been taken to ensure personal data and, in particular, to prevent irregularities, damage or unauthorized access by third parties.
The company BrandsMall.shop (and branches) has the right to manage the data for commercial purposes will be collected on site if the Customer chooses the box “I wish to receive offers from partners BrandsMall.shop (and branches)”.
The company BrandsMall.shop (and branches) may carry therefore the data to foreign companies. Therefore, it undertakes not to pass this data except to foreign companies that have the same level of data protection in force in France and the European Union.
14.4: Storage of personal data
The data we collect is kept for five years from the last transaction made on the site or the last update of the account, except for incorrect bank card numbers and expiration dates stored for a period of thirteen months to combat fraud and of the Premium Service. In case Customer accepts the ” Memorization ” box, BrandsMall.shop (and branches) is allowed to hold the bank details to simplify future transactions. This data is retained for thirteen months from the last transaction or last update.
In the absence of a new transaction or update of the Customer’s account for a period of five years, Customer data will be automatically deleted.
The encrypted CVV is deleted after each successfully completed transaction.
The BrandsMall.shop (and branches) counts the number of pages visited and the number of visits to the site and the frequency of visits using the “technology cookies ».
A cookie allows the Customer to be identified. Stores information about navigating in the Client computer on site BrandsMall.shop (and branches) (the pages you visited, the date and time of visit, etc.) And which we can read during your subsequent visits. The data collected by cookies
, are intended solely for internal purposes and are not disclosed to third parties.
Some cookies called “promotional cookies ” allow us to monitor your navigation and record the products you saw. Then, within 90 days, we’ll show you promotions related to or not with the content of your previous navigation. The cookies associated with the Customer’s profile (without identification).
14.6: Right of access and conversion
When the Customer provides personal data, he explicitly gives consent to the collection and use of personal data.
According to the law, the Customer has the right to access, correct, verify and at any time objection to personal data, rights that may be exercised by the person concerned:
by e-mail at [email protected]
For legal reasons, the Customer may to oppose the processing of data concerning him / her.
As far as the advertising of cookies is concerned , if the Customer does not wish to receive it, he may send us an email at [email protected]
The Customer is committed to consent to the collection and use of personal data from BrandsMall.shop (and its branches), not to disclose his or her data and to keep them for personal use. The company Creative Concepts Hellas SA reserves the right to refuse the customer the disclosure of data requested by the Customer for deletion.
Each contest has regulations that are displayed on the site . The competitions organized by Creative Concepts Hellas SA for BrandsMall.shop (and branches) are free and can be declared participation without any purchase obligation. All residents of the country whose competition will take part will have the right to participate and will have read and accepted the rules of the competition. Winners of the Competitions are notified via email. They receive their prize in the form of a BrandsMall.shop coupon or gift voucher (and branches). The ways of disposal and the duration of the prizes are set out in the Regulation. The
BrandsMall.shop (and its branches) reserves the right to suspend, postpone or cancel a Contest and shall not be liable for any problem that may arise during its conduct.
Claims, refunds and other terms are specified in the Tender Rules. Any abuse or attempted abuse for the purpose of unwarranted receipt of a gift may result in criminal prosecution.
16 Private sales
The products sold on ” BrandsMall.shop’s private sales (and branches)” are available to those who meet at least three of the following conditions:
– BrandsMall.shop (and branches) customer having an account on our website with a valid e-mail address – mail and password
– has received an email invitation to the email address of the account
– has received at least one email from BrandsMall.shop (and branches)
17 Gift Certificates and Discounts
The gift certificates or tenders are presented in the form of discount coupons and have a unique code. The vouchers and tenders can not be refunded as money in any market can be used one voucher and one voucher for products not already been discounted. Products purchased with vouchers or vouchers may, however, be replaced if they do not satisfy you. The voucher or coupon will be credited to your site account and used during their validity period.
They are not offset by other offers or with discount coupons.
In addition to partner products
18 lowest price guarantee
If after buying a product from our website, the customer finds a lower price, including shipping costs, on another site with on- line payment system, BrandsMall.shop (and branches) will refund you 2 times the difference in price .
The reimbursement of the double price difference is subject to the following conditions :
– The price mentioned as the lowest should include shipping costs,
– The price mentioned as the lowest price should not refer to products of a special offer or offer, and
– they must be the same (products and numbers readily available, dispatch of the products directly, free shipping and return to the site ); and
– the data must be the same: new product, same brand, same mo délo, same material, same color and,
– The model should be available on the site which is offered at a lower price, at the same size and color as the one purchased by the customer, and
– The sale must be made from a Greek site in euros and
– Payment must be made via an online payment system and ,
– The offer is limited to a return per person and per item purchased from BrandsMall.shop (and branches)
Excluded from the Low Price Guarantee:
– products from previous collections, or at discount
– products sold on auction sites, classified ads, in a portfolio or in a private sales portfolio – products sold and shipped by our partners – deliveries outside of Greece
The lowest price guarantee process
Within 5 days of purchase, the customer must send his application to BrandsMall.shop (and branches) using the lowest price reference form through the product page by following the procedure below:
– Indication in the message of the Order number at BrandsMall.shop (and Branches)
– The Product URL on the site that sells it cheaper and the URL of the BrandsMall.shop (and Branches) product under review .
If all the above conditions are met, and after the expiration of the legal withdrawal period and confirmation by the customer who keeps the product in question, the BrandsMall.shop (and Branches) will return to the customer 2 times the difference in price.
The refund will be made to the customer’s account with a payment method selected from BrandsMall.shop (and branches). It will take place within 30 days.
If a dispute arises, each customer may send a written request to BrandsMall.shop (and branches), which will do the best to resolve it. If the friendly resolution attempt fails, an ombudsman must be referred within one year of the friendly complaint.